Volume II: Transit Agency Strategies and Responses
Date: May 2021
In Volume II, Part I describes the extent of homelessness on transit in several areas by using count data and synthesizing prior research. We find that transit serves as shelter for a high, though quite variable, share of unsheltered individuals, who are more likely than their unhoused peers elsewhere to be chronically unhoused and structurally disadvantaged. Part II provides detailed case studies of strategies taken by transit agencies around the country: hub of services, mobile outreach, discounted fares, and transportation to shelters. We summarize each strategy’s scope, implementation, impact, challenges, and lessons learned. Reviewing these strategies, we find value in collecting data more systematically, fostering external partnerships, keeping law enforcement distinct from routine homeless outreach, educating the public, and training transit staff—all in the context of a broader need for more housing and services.