Building Transit Safety Surveys that Matter: Lessons from San Francisco Muni

Date: March 13, 2025

Author(s): Jacob L. Wasserman, Madeline Brozen, Anastasia Loukaitou-Sideris

Abstract

Personal safety is a critical issue for transit riders, particularly for women and gender minorities. Safety concerns can stem from experiences of sexual harassment that those who identify as women frequently face. However, most incidents go unreported, leaving transit agencies without information about the magnitude of the problem. UCLA graduate student researchers worked with the San Francisco Municipal Transportation Agency (SFMTA) staff to conduct and analyze a survey on their transit system (Muni) of riders’ experiences with harassment, feelings of safety, and potential policy responses. Several valuable lessons were learned from the process of developing the survey, fielding it, analyzing its results, and turning those results into policy responses, which can assist other transit agencies to address issues of transit safety and harassment on their systems.

About the Project

Personal safety concerns continue to be one of the most critical issues among transit riders and women and gender minorities in particular. These safety concerns stem from the experience of […]